---
title: Connector Troubleshooting
description: Diagnose missing settings, authentication failures, cooldowns, timeouts and clone identity problems.
category: Climenos Connector
order: 5
categoryOrder: 60
sourceVersion: "Climenos Connector 0.5.8 source snapshot"
---

## Missing settings

Check that the API URL and Secret are saved and belong to the correct customer/domain pairing.

## Authentication failed

Check the exact Secret, domain pairing, server time, endpoint and request-header integrity.

## HTTP 429 or local cooldown

Wait until the limit expires. Repeatedly clicking Connect or Save can create additional failed authentication attempts; the documented Connector includes local cooldown protection.

## Transport or timeout errors

Check DNS, HTTPS, firewall rules, outbound HTTP access and central-site availability.

## Panel connected but maintenance sync never succeeds

Review Central enrollment, WordPress cron, the telemetry queue and the manual **Synchronize now** action.

## Wrong website after a clone

Review `home_url()` and whether a new independent installation identity is required.

{% callout type="warning" title="Diagnostic logs" %}
Enable debug logging only temporarily, reproduce one controlled attempt, download the diagnostic data and disable logging afterward. Do not publish secrets, signatures, passwords, nonces, raw API responses or customer personal data.
{% /callout %}